Building: 20 Farringdon Road
Key Factors: Above and beyond services
Reception services have been provided at 20 Farringdon Road since February 2015. RUK’s first challenge was to change the working hours of the reception to ensure that the area was covered from 0700 – 1900. The solution was to stagger the hours worked by the 2 receptionists on site, however, this contract had been a TUPE transfer so needed to be dealt with sensitively. Both receptionists were consulted and they decided to have an early/late shift which was rostered bi-weekly, so they could share the hours fairly between them. This situation was handled with sensitivity from RUK management and because of this we created the outcome desired for our client.
Farringdon Road then underwent a refurbishment, which saw an additional reception point built to create a further entrance. RUK staff communicated with the tenants and the works were managed to create as little disruption as possible. In addition to the new reception desk a state of the art visitor system was introduced. The new visitor system uses QR codes to allow access into the building. The introduction of QR codes meant that the costs of purchasing, handling, printing and disposing of physical plastic cards had been vastly reduced. QR codes have a huge positive impact on the environment and reduces carbon emissions, therefore, allowing Farringdon Road to get closer to being carbon neutral. RUK helped to facilitate the introduction and training involved when introducing the new visitor access system.
The RUK staff at Farringdon Road are heavily involved with the culture and ethos of the building. The receptionists consistently go above and beyond in their roles on site. Numerous charity events have been organised, raising money for Children in Need, Macmillan Cancer Research and most recently Sports Relief. These events bring the building together and make everyone feel like they are part of a community. In addition to the charity events, the reception team also facilitate exercise classes. Throughout the summer months, yoga classes are held on the rooftop of Farringdon Road. The additional services that the receptionists bring to this site show the range of services and entrepreneurial ideas that RUK can help to provide.
RUK and our receptionists are always looking at ways to improve the ethos and community feel of a building. We want our tenants and their visitors to enjoy their experiences and will always strive to think of new and imaginative ways in which to do this. Watch this space!!!