Natalie has worked on behalf of GUK for almost 15 years and has worked in various roles around the company. Natalie’s career began in retail, where her passion for customer service was ignited. Throughout her time at GUK she has worked within a number of departments, including the helpdesk, accounts and now heads-up Reception UK (RUK). These have enabled Natalie to gain a wide range of experience, allowing clients to rely on her for a spectrum of topics. Natalie is responsible for RUK, both operationally and in regards to business development. Her customer service background ensures that high standards are reached and attention to detail is of the upmost importance at all times.

Michelle joined GUK in early 2015 following an accomplished career in the aviation sector. Throughout her career, Michelle has developed an extensive range of management skills built up through operational and service driven industries. Michelle is a highly experienced strategist and a risk management professional. Her proven business continuity expertise enabled her to deliver effective management initiatives on large scale projects. Past projects include initiatives for the London Olympics 2012 and working at a government level for business continuity planning borne out of public enquiries. Michelle has overall responsibility for all aspects of GUK’s commercial, operational and strategic business planning. She is passionate about customer service and believes in creating an environmental culture where service delivery is at its core.

Peter has had a distinguished career in both the Police and the Military. Throughout his career he has become a recognised expert in counter terrorism and close protection. With experience in cover operations, Peter has provided executive protection for members of the Royal Family, Cabinet Ministers and dignitaries, both within the UK and around the world. Peter is responsible for all aspects of GUK’s operational activity, including overseeing the management of all security teams operating throughout the UK. His involvement extends to high level account management and client liaison. Peter’s career history has enabled him to have unrivalled experience within the security industry and a passion for safeguarding our Cities.

Jessica joined GUK in 2019 and has experience in finance within the security services industry specifically for over 10 years. Jessica is a part-qualified member of the ACCA and has experience managing all aspects of finance and payroll, ensuring financial compliance and working together with clients and suppliers to ensure internal and external processes run smoothly within the business. Jessica is GUK’s Financial Controller and is responsible for making sure that customer service is embedded throughout our back office and flows through to our clients.

Amanda is an experienced Human Resources manager with a wealth of experience in employee relations. She is passionate about employment law and business development.

Jack joined GUK in September 2023 as a CCTV Operator and was promoted to RUK Contract Manager in April 2024. Previously, he served for 11 years with the Metropolitan Police Service, leaving as an Acting Sergeant with extensive experience in leadership, incident response, and public safety. Jack is known for his clear communication, ethical leadership, and supportive management style. He values trust, transparency, and consistency, ensuring both clients and teams feel informed and supported while leading daily contract operations from the Cambridge hub.

Martin began his career in security at 18 and moved into management by 25. Over the past five years, he has held Contract Manager roles across several organisations, gaining wide operational and leadership experience. Known for his hands-on style, Martin focuses on supporting his team, building strong client relationships, and maintaining high service standards. He measures success through team performance, trust, and client feedback, and is committed to progressing into senior management.

With nearly three years in the industry and a year in management, Adrianna has quickly built a strong career in front-of-house services. Starting with no reception experience, she progressed from customer service into management through dedication and adaptability. A standout moment was supporting a client site walkaround at short notice, helping secure a new contract. Adrianna is passionate about developing her team and committed to continuous learning, with a long-term goal of growing within Reception UK.