Receptionists: 3 ways to deliver excellent customer service

As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role. But beyond

5 ways company values are key to business success

Strong company values are the foundation of any successful business. Regardless of the industry we work in, company values act as a set of standards that guide the way we operate – from the way we work alongside employees, to the way we communicate with our customers.

Lone working and wellness

Lone workers make up a large proportion of the UK workforce, so it’s important for us to understand how lone working affects wellbeing and health. Here, we look at some of the challenges faced by lone workers – particularly reception staff – and the steps we take to protect ourselves and our staff. Am I

Emerging security trends in 2022

The start of a new year is always a great time to look forward at what’s to come. And at GUK we remain abreast of emerging trends in the security industry by staying fully informed – from attending industry events to connect with our peers, to reading widely on the subject.

6 steps to boost employee engagement

For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work. Far more than being just about happiness, employee engagement is a gauge of the level of connection each of your employees has to your company. It shows how committed they are to working towards your organisation’s shared goals.

How to run great interviews

Interviews. Some of us love them, some of hate them, but there’s no doubt they’re absolutely essential when it comes to the recruitment process. If you’ve ever sat in the interview chair as a candidate, you’ll know what a nerve-wracking experience it can be. So as interviewees it’s in our best interests to make the

What is good customer service?

In today’s competitive business landscape, and in an age of instant online reviews and social media shares; providing good customer service is more important than ever. Regardless of the product or industry, the way you look after your customer before, during, and after a purchase is often the deciding factor that gives you the edge

PSS and GUK surprise 6-year-old Back On Track mascot

Six-year-old Tony Hudgell has dreams of becoming a professional racing driver when he grows up. A double amputee who has raised more than £1.5 million for charity after being inspired the late Captain Sir Tom Moore, Tony is the mascot for the charity Back On Track – which provides support to injured veterans. Last week,

The true value of company values

A strong set of company values is the foundation of any business. Your values should help you articulate the DNA of your business – what matters to you, what you stand for, and what you expect from your teams. They should tell prospective employees, suppliers and partners what your business is all about, and what