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01992 655 522  |  info@receptionuk.co.uk

Barnard’s Inn

Building: Barnard’s Inn
Key Factors: TUPE Transfer

RUK have worked at Barnard’s Inn since June 2017. Our client chose to bring together the security (GUK) and reception (RUK) teams and use one company to manage it. This therefore, brought the services together, promoting a ‘one team’ philosophy.

Before RUK took over, Barnard’s Inn operated 168 hours per week for security and 40 hours per week for reception. The receptionist worked 0800 – 1700 Monday – Friday, which meant that the security team had to top and tail the remaining core hours. To rectify this RUK and GUK worked together to create a solution that would enable the site to run more efficiently. The solution was to recruit a second receptionist, which meant making the day guard redundant. GUK facilitated all the redundancy stages and ensured the issue was dealt with sensitively. RUK worked closely with the Building Manager to provide a profile for recruiting a new receptionist. They undertook an extensive recruitment process, which included telephone interviews, face to face interviews and the final stage ended with meeting the client. Once the correct candidate was found they were vetted in line with BS7858 and RUK began the site inductions.

In order to cover the full reception hours of 0700 – 1900 the two receptionists were consulted with
about changing their working hours. The new proposed hours were:

Receptionist 1: 0700 – 1500 (Monday – Friday)
Receptionist 2: 1100 – 1900 (Monday – Friday)

These hours ensured that the front of house area was covered through the daytime hours by a receptionist. This allowed for the security team to concentrate on their duties and provide back up support for the reception team if needed. Having the two receptionists on site allowed for lunch breaks to be managed between themselves meaning stronger seamless service for the tenants. The modification of the hours at Barnard’s Inn is an example of our flexibility and ability to provide a bespoke service that suits the site and its working practices. RUK understands the need for contractual changes. We are experienced in these procedures along with the legal implications of such changes and will facilitate wherever possible to create the exact service our client requires.