Latest News
Health and Safety: why accreditation matters   We manage nearly 2,000 sites across the UK and employ around 800 staff members. Ensuring every single one of them can do their job in a safe environment means implementing robust health and safety procedures that get them home safely to their loved ones at the end of every working day or night.
How to recruit great staff, the RUK way   We’ve all heard the phrase ‘people are our greatest asset’, and at RUK we truly live by that ethos.
Receptionists: 3 ways to deliver excellent customer service   As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role.
5 ways company values are key to business success   Strong company values are the foundation of any successful business.
Near miss reporting, and why it’s so important   Near misses are the almost-accidents that could – on another day, or in another moment in time – become real accidents. So it’s absolutely vital that we report and rectify them when they happen.
6 steps to boost employee engagement   For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work
RUK In Focus: RUK’s Marketing Ambassador Role in Action  
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client  
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building  
Covid-19: GUK & RUK Show Why Training is Key in a Crisis  

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RUK In Focus: How Training Enables us to Offer a Flexible Reception Service

We’re proud to offer a flexible reception service to our clients. That flexibility coupled with our training program makes our receptionists one of a kind. All RUK receptionists, undertake bespoke embedded training utilising our Customer Service Excellence Program. They also receive more tailored training based on the unique requirements of their roles.

We saw a great example of this in action recently at our client’s offices near King’s Cross. RUK have two receptionists undertaking a split shift, a member of our Quality Relief Team (QRT) covers annual leave and absence. When one of the receptionists resigned, our QRT member was able to step into the role seamlessly, with no disruption to front of house service. They had already received the advanced training necessary, and had built a relationship with both the tenants and client.

For another client in London’s West End, we have a job-share between the site’s lead receptionist and one of our lunch cover representatives for the West End. Once the lunch cover route is complete, our team member steps in to cover the final three hours at this prestigious building, which was the perfect solution for our client. When the lead receptionist eventually moved on from the role, our lunch cover representative was the natural choice for promotion – once again the transition was seamless. With proactive cross-training, our buddy and mentoring scheme, career progression is something RUK take very seriously, it enables us to offer a bespoke package, tailored to individual needs improving our overall reception offering.