Latest News
Health and Safety: why accreditation matters   We manage nearly 2,000 sites across the UK and employ around 800 staff members. Ensuring every single one of them can do their job in a safe environment means implementing robust health and safety procedures that get them home safely to their loved ones at the end of every working day or night.
How to recruit great staff, the RUK way   We’ve all heard the phrase ‘people are our greatest asset’, and at RUK we truly live by that ethos.
Receptionists: 3 ways to deliver excellent customer service   As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role.
5 ways company values are key to business success   Strong company values are the foundation of any successful business.
Near miss reporting, and why it’s so important   Near misses are the almost-accidents that could – on another day, or in another moment in time – become real accidents. So it’s absolutely vital that we report and rectify them when they happen.
6 steps to boost employee engagement   For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work
RUK In Focus: RUK’s Marketing Ambassador Role in Action  
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client  
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building  
Covid-19: GUK & RUK Show Why Training is Key in a Crisis  

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RUK’s Core Values

Our values are at the heart of everything we do. They guide our approach to service, influence our team culture, and ensure we consistently exceed client expectations. Our five core values are the foundation of our success, shaping the way we operate across the commercial property sector.

1. Recruitment and Retention
We believe that exceptional service starts with exceptional people. That’s why we focus on attracting and retaining top talent, ensuring that our clients receive consistent, high-quality service from dedicated professionals.

2. Training
Continuous development is key to maintaining excellence. Our comprehensive training programmes equip our team with the skills and confidence needed to deliver outstanding service, creating a workforce that is both knowledgeable and proactive.

3. Brand/Image
Our reputation is built on professionalism and reliability. We take pride in maintaining a strong brand image that reflects the high standards we uphold, ensuring that our clients can always expect a polished and professional experience.

4. Flexibility
In an ever-evolving industry, adaptability is crucial. We tailor our services to meet the dynamic needs of our clients, ensuring that our solutions remain relevant and responsive to changing demands.

5. Above and Beyond
We don’t just meet expectations – we exceed them. At RUK, going the extra mile is part of our ethos, and we take pride in delivering a level of service that truly sets us apart.

By embedding these core values into our daily operations, Reception UK continues to lead the way in front-of-house services, creating a seamless and exceptional experience for our clients and their visitors alike.