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Health and Safety: why accreditation matters   We manage nearly 2,000 sites across the UK and employ around 800 staff members. Ensuring every single one of them can do their job in a safe environment means implementing robust health and safety procedures that get them home safely to their loved ones at the end of every working day or night.
How to recruit great staff, the RUK way   We’ve all heard the phrase ‘people are our greatest asset’, and at RUK we truly live by that ethos.
Receptionists: 3 ways to deliver excellent customer service   As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role.
5 ways company values are key to business success   Strong company values are the foundation of any successful business.
Near miss reporting, and why it’s so important   Near misses are the almost-accidents that could – on another day, or in another moment in time – become real accidents. So it’s absolutely vital that we report and rectify them when they happen.
6 steps to boost employee engagement   For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work
RUK In Focus: RUK’s Marketing Ambassador Role in Action  
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client  
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building  
Covid-19: GUK & RUK Show Why Training is Key in a Crisis  

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Capital Towers

Building: Capital Towers
Key Factors: Building a Community

At RUK we are nothing without our dedicated and innovative teams. Many of our sites have their own inventive ideas and practices, however, some go that extra mile excelling in customer service beyond expectations.

The challenge was given to the reception team at Capital Towers to come up with interesting ideas to help create a community within their building. The reception team decided to embed a monthly newsletter into their environment. The aim was to have a professional newsletter available for all parties within the building to read.  The content of the newsletter followed the same format every month, giving information on:

  • Activity happening within the building that could affect the site and its running
  • Advertising events being run in the surrounding areas
  • Weather warnings
  • Travel interruptions or expected strikes
  • Any fundraising events being held within the building or by individuals
  • A puzzle, which engaged competition

The reception staff took it a step further and worked together with the on-site café and surrounding restaurants to organise discounts/deals when making purchases in their stores. This created a wider sense of community and boosted sales for small independent businesses in the area.

Tenants now look forward to their monthly newsletters, actively taking part in its creation, by sending through suggestions and puzzle ideas. It has been fantastic to see an idea grow from a basic concept to something so successful. This simple innovative notion has elevated the level of customer service tenants receive, whilst bringing together a wider community.