Latest News
Health and Safety: why accreditation matters   We manage nearly 2,000 sites across the UK and employ around 800 staff members. Ensuring every single one of them can do their job in a safe environment means implementing robust health and safety procedures that get them home safely to their loved ones at the end of every working day or night.
How to recruit great staff, the RUK way   We’ve all heard the phrase ‘people are our greatest asset’, and at RUK we truly live by that ethos.
Receptionists: 3 ways to deliver excellent customer service   As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role.
5 ways company values are key to business success   Strong company values are the foundation of any successful business.
Near miss reporting, and why it’s so important   Near misses are the almost-accidents that could – on another day, or in another moment in time – become real accidents. So it’s absolutely vital that we report and rectify them when they happen.
6 steps to boost employee engagement   For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work
RUK In Focus: RUK’s Marketing Ambassador Role in Action  
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client  
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building  
Covid-19: GUK & RUK Show Why Training is Key in a Crisis  

01992 655 522  |  info@receptionuk.co.uk

SIA Licences for RUK staff

RUK was launched as a direct result of client feedback, which emphasised the need for a front of house service that bridged the gap between security and a customer’s overall experience.  RUK in response created a model that incorporates, concierge style attributes, with high end customer service, whilst maintaining a high security presence. In order to do this, we advocate and support all of our employees obtaining a SIA Licence.  There is increasing pressure on receptionists to carry out simple security duties for example, controlling access/egress and patrols of their buildings.  These duties should not be undertaken without the required training by a registered SIA training institution.  Fines of up to £5000 or 6 months in prison are potential consequences for carrying out licensable activities without the correct training.  The benefits of having a receptionist with a SIA licence are:

 

  • Increases knowledge and abilities of the whole team
  • Encourages a ‘one team’ ethos in a multi service building
  • Allows for cross overs between team members
  • Enhances cover opportunities for sickness and absences
  • Reduces the risk of fines for non-compliant SIA sites

 

RUK are proud to promote our SIA Licence USP and thrive in seeing our receptionists grow in their careers and abilities.