For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work. Far more than being just about happiness, employee engagement is a gauge of the level of connection each of your employees has to your company. It shows how committed they are to working towards your organisation’s shared goals.
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How to run great interviews
Interviews. Some of us love them, some of hate them, but there’s no doubt they’re absolutely essential when it comes to the recruitment process. If you’ve ever sat in the interview chair as a candidate, you’ll know what a nerve-wracking experience it can be. So as interviewees it’s in our best interests to make the
Compliance – and why it matters
Not everybody is a huge fan of compliance. Whatever industry you’re in, proving your company meets regulatory standards via a third-party audit is often seen as an inconvenience, or – as this Forbes article puts it – ‘a bureaucratic nuisance’. But it doesn’t have to be that way. Instead of viewing compliance negatively, at GUK
What is good customer service?
In today’s competitive business landscape, and in an age of instant online reviews and social media shares; providing good customer service is more important than ever. Regardless of the product or industry, the way you look after your customer before, during, and after a purchase is often the deciding factor that gives you the edge
PSS and GUK surprise 6-year-old Back On Track mascot
Six-year-old Tony Hudgell has dreams of becoming a professional racing driver when he grows up. A double amputee who has raised more than £1.5 million for charity after being inspired the late Captain Sir Tom Moore, Tony is the mascot for the charity Back On Track – which provides support to injured veterans. Last week,
The true value of company values
A strong set of company values is the foundation of any business. Your values should help you articulate the DNA of your business – what matters to you, what you stand for, and what you expect from your teams. They should tell prospective employees, suppliers and partners what your business is all about, and what
Managing a positive return to work: a guide for employers.
Returning to work after a leave of absence can be a huge shock for any employee. Whether it is through sickness, maternity leave or more recently furlough, it is crucial that as an employer we manage the transition back to work well.
Wellbeing in the Workplace
1 in 4 people are affected by mental health problems each year Almost 1 in 5 adults are likely to have experienced some form of depression throughout the COVID–19 pandemic. Wellbeing in the workplace needs to be more than just a successful training course, it must also involve great engagement and support in order to
Virag – Receptionist
Virag has worked as a receptionist for 1.5 years. It is great to have someone on board who shares and advocates our vision and values throughout their job role. Personal growth is always important, Virag is driven to achieve this, through participation in our Customer Service Excellence Program as well as attending Personal Development events.
Sophie – Portfolio Manager
You may recognize Sophie as she has worked for GUK/RUK for over seven years. She is a great example of what can be achieved with hard-work and dedication. Her career with us started as a part time administration manager, since then she has been promoted to a Contracts Manager, then a Service Delivery Manager and