Returning to work after a leave of absence can be a huge shock for any employee. Whether it is through sickness, maternity leave or more recently furlough, it is crucial that as an employer we manage the transition back to work well.
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Wellbeing in the Workplace
1 in 4 people are affected by mental health problems each year Almost 1 in 5 adults are likely to have experienced some form of depression throughout the COVID–19 pandemic. Wellbeing in the workplace needs to be more than just a successful training course, it must also involve great engagement and support in order to
Virag – Receptionist
Virag has worked as a receptionist for 1.5 years. It is great to have someone on board who shares and advocates our vision and values throughout their job role. Personal growth is always important, Virag is driven to achieve this, through participation in our Customer Service Excellence Program as well as attending Personal Development events.
Sophie – Portfolio Manager
You may recognize Sophie as she has worked for GUK/RUK for over seven years. She is a great example of what can be achieved with hard-work and dedication. Her career with us started as a part time administration manager, since then she has been promoted to a Contracts Manager, then a Service Delivery Manager and
Andra – Guest Experience Manager
This is Andra who has worked as a Guest Experience Manager since November 2019. She believes customer service is the most important element within her role. Whether it’s speaking to the visitors, liaising with office managers, completing daily site inspections or assisting the maintenance and cleaning teams, good customer service underpins everything Andra does. Andra
RUK In Focus: RUK’s Marketing Ambassador Role in Action
When RUK won a contract at a newly renovated property in Manchester, we began recruiting a Marketing Ambassador straight away. This role is crucial in providing support services for vacant space within a building, and our Marketing Ambassadors work alongside letting agents, clients, and property professionals to build a brand and promote available space. Together
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client
We’re happy to offer a fully flexible concierge/residential service to suit our clients, and RUK Concierge Le Roy is a great example of this flexibility in action. Le Roy works at a residential site in central London, and originally covered a 7:00-11:00 shift from Monday to Friday. Due to the care and dedication he showed
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building
When a client with multiple sites throughout the UK approached us to help improve communications across their portfolio, we needed to think outside the box. The client wanted to build better relationships and create a more unified atmosphere in their multi-tenanted buildings, but weren’t sure where to start. To create and nurture a team environment,
RUK In Focus: How Training Enables us to Offer a Flexible Reception Service
We’re proud to offer a flexible reception service to our clients. That flexibility coupled with our training program makes our receptionists one of a kind. All RUK receptionists, undertake bespoke embedded training utilising our Customer Service Excellence Program. They also receive more tailored training based on the unique requirements of their roles. We saw a
Covid-19: GUK & RUK Show Why Training is Key in a Crisis
During the height of the Covid-19 pandemic, we saw our front of house services hit the most due to office closures and home working. Many sites were temporarily reduced to one receptionist. A Building Manager at one specific site, who formed part of the wider RUK team was a vulnerable individual and it was deemed