You may recognize Sophie as she has worked for GUK/RUK for over seven years. She is a great example of what can be achieved with hard-work and dedication. Her career with us started as a part time administration manager, since then she has been promoted to a Contracts Manager, then a Service Delivery Manager and
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Andra – Guest Experience Manager
This is Andra who has worked as a Guest Experience Manager since November 2019. She believes customer service is the most important element within her role. Whether it’s speaking to the visitors, liaising with office managers, completing daily site inspections or assisting the maintenance and cleaning teams, good customer service underpins everything Andra does. Andra
RUK In Focus: RUK’s Marketing Ambassador Role in Action
When RUK won a contract at a newly renovated property in Manchester, we began recruiting a Marketing Ambassador straight away. This role is crucial in providing support services for vacant space within a building, and our Marketing Ambassadors work alongside letting agents, clients, and property professionals to build a brand and promote available space. Together
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client
We’re happy to offer a fully flexible concierge/residential service to suit our clients, and RUK Concierge Le Roy is a great example of this flexibility in action. Le Roy works at a residential site in central London, and originally covered a 7:00-11:00 shift from Monday to Friday. Due to the care and dedication he showed
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building
When a client with multiple sites throughout the UK approached us to help improve communications across their portfolio, we needed to think outside the box. The client wanted to build better relationships and create a more unified atmosphere in their multi-tenanted buildings, but weren’t sure where to start. To create and nurture a team environment,
RUK In Focus: How Training Enables us to Offer a Flexible Reception Service
We’re proud to offer a flexible reception service to our clients. That flexibility coupled with our training program makes our receptionists one of a kind. All RUK receptionists, undertake bespoke embedded training utilising our Customer Service Excellence Program. They also receive more tailored training based on the unique requirements of their roles. We saw a
Covid-19: GUK & RUK Show Why Training is Key in a Crisis
During the height of the Covid-19 pandemic, we saw our front of house services hit the most due to office closures and home working. Many sites were temporarily reduced to one receptionist. A Building Manager at one specific site, who formed part of the wider RUK team was a vulnerable individual and it was deemed
No ad-hoc drama with RUK
With the summer holidays in full swing we know it can be a busy time with staff taking time off. RUK have been providing fully trained front-of-house staff for different types of properties for many years. Our ad-hoc cover service remains one of our most requested services. We tailor our reception and concierge services, providing
RUK Service Excellence Awards 2018
Last week we held our first RUK Service Excellence Awards, celebrating the great successes and achievements of our staff and RUK in 2018. The event brought together employees, clients and managers for an evening of celebration. The night kicked off with an overview of 2018 by the Head of RUK, Natalie Moran. She highlighted RUK’s