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Breaking Down Barriers: RUK Teams Up with MAPP to Empower the Next Generation

At Reception UK, we believe that front-of-house is about more than providing a warm welcome — it’s about supporting people and communities. That’s why we’re proud to have partnered with our client MAPP, a leading B-Corp property management firm, and the youth-employment charity Resurgo, as part of their EMPOWER social impact initiative. Together, we’re breaking down barriers to employment and helping young people take their first steps into rewarding careers.

What’s the EMPOWER Programme?

Launched by MAPP in collaboration with Resurgo and supply chain partners—including Reception UK—the EMPOWER project is a pioneering effort to increase socio-economic diversity in the workplace. It supports young people aged 16–24 who are not in employment, education, or training (NEET) and who face challenges such as receiving free school meals or growing up in care.

After completing Resurgo’s SPEAR employability training and a two-day “Springboard” workshop, participants receive 12 months of coaching and mentoring, plus ongoing support to help them succeed in their new roles.

Real Results, Real Impact

The outcomes have been remarkable: of the 21 young people who took part in the first two phases, 17 are now in employment, education, training, or have been offered roles.

Reception UK was delighted to welcome four of these talented young people into reception and security positions. It has been a privilege to support them in breaking through employment barriers, while watching their confidence and skills flourish in our teams.

One participant shared:

“It realigned my perception of the workplace… I’m more productive, much more organised, and happier because I feel much more useful and needed. My vision for the future is getting clearer every day.”

Why It Matters

This initiative isn’t just about filling roles—it’s about transforming lives and reshaping workplace culture. By embracing diversity and providing opportunities for young people who face real challenges, we’re building stronger teams, richer workplace cultures, and more connected communities.

At Reception UK, we’re proud to play our part in shaping inclusive, vibrant workplaces—where everyone has the chance to thrive.