Latest News
Health and Safety: why accreditation matters   We manage nearly 2,000 sites across the UK and employ around 800 staff members. Ensuring every single one of them can do their job in a safe environment means implementing robust health and safety procedures that get them home safely to their loved ones at the end of every working day or night.
How to recruit great staff, the RUK way   We’ve all heard the phrase ‘people are our greatest asset’, and at RUK we truly live by that ethos.
Receptionists: 3 ways to deliver excellent customer service   As a receptionist, you’re the face of a business – the first port of call for customers and clients. You’re the gatekeeper of a brand, and the gateway to a building. And dealing with people – whether that’s in person, on the phone, or online – is a core part of that role.
5 ways company values are key to business success   Strong company values are the foundation of any successful business.
Near miss reporting, and why it’s so important   Near misses are the almost-accidents that could – on another day, or in another moment in time – become real accidents. So it’s absolutely vital that we report and rectify them when they happen.
6 steps to boost employee engagement   For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work
RUK In Focus: RUK’s Marketing Ambassador Role in Action  
RUK In Focus: How we Tailor our Concierge/Residential Service to Every Client  
RUK In Focus: How We Improved Communications in a Multi-Tenanted Office Building  
Covid-19: GUK & RUK Show Why Training is Key in a Crisis  

01992 655 522  |  info@receptionuk.co.uk

How to run great interviews

Interviews. Some of us love them, some of hate them, but there’s no doubt they’re absolutely essential when it comes to the recruitment process. If you’ve ever sat in the interview chair as a candidate, you’ll know what a nerve-wracking experience it can be. So as interviewees it’s in our best interests to make the

Compliance – and why it matters

Not everybody is a huge fan of compliance. Whatever industry you’re in, proving your company meets regulatory standards via a third-party audit is often seen as an inconvenience, or – as this Forbes article puts it – ‘a bureaucratic nuisance’. But it doesn’t have to be that way. Instead of viewing compliance negatively, at GUK

What is good customer service?

In today’s competitive business landscape, and in an age of instant online reviews and social media shares; providing good customer service is more important than ever. Regardless of the product or industry, the way you look after your customer before, during, and after a purchase is often the deciding factor that gives you the edge

PSS and GUK surprise 6-year-old Back On Track mascot

Six-year-old Tony Hudgell has dreams of becoming a professional racing driver when he grows up. A double amputee who has raised more than £1.5 million for charity after being inspired the late Captain Sir Tom Moore, Tony is the mascot for the charity Back On Track – which provides support to injured veterans. Last week,

Wellbeing in the Workplace

1 in 4 people are affected by mental health problems each year Almost 1 in 5 adults are likely to have experienced some form of depression throughout the COVID–19 pandemic. Wellbeing in the workplace needs to be more than just a successful training course, it must also involve great engagement and support in order to

Virag – Receptionist

Virag has worked as a receptionist for 1.5 years. It is great to have someone on board who shares and advocates our vision and values throughout their job role. Personal growth is always important, Virag is driven to achieve this, through participation in our Customer Service Excellence Program as well as attending Personal Development events.

Sophie – Portfolio Manager

You may recognize Sophie as she has worked for GUK/RUK for over seven years. She is a great example of what can be achieved with hard-work and dedication. Her career with us started as a part time administration manager, since then she has been promoted to a Contracts Manager, then a Service Delivery Manager and

Andra – Guest Experience Manager

This is Andra who has worked as a Guest Experience Manager since November 2019. She believes customer service is the most important element within her role. Whether it’s speaking to the visitors, liaising with office managers, completing daily site inspections or assisting the maintenance and cleaning teams, good customer service underpins everything Andra does. Andra